Serving you since 2009

PICK UP  

Free pick up orders require 1- 48 hours of processing time depending on the items immediate availability and order size. We will send you ready for pick up email notice once your order is ready! You can also call the related store (Vancouver: 604-620-8990; Port Coquitlam: 604-468-4206) to inquire your order status! Our business hours are 9:30-19:00.

Pick up locations:

* FREE Local pick up (Natureway Farm Market: #101-1050 Kingsway, Vancouver, BC. 9:30-19:00, Seven days a week) 

* FREE Local pick up (Natureway Farm Market: #9-1449 Prairie, Port Coquitlam, BC. 9:30-19:00, Seven days a week)  

* FREE Local pick up (1595 kings Ave, West Vancouver)

* FREE Local pick up (9250 University High Street,SFU, Burnaby)


HOME DELIVERIES

Free home deliveries in the designated BC Lower Mainland areas

 1) Place your order online via credit card/paypal. Offline (pay in person, Ali/wechat pay, check) payment also avaiable.We can deliver everything in store- including water, canned goods and large jars!   

2) Check which day we deliver to your area below and select your neighborhood’s day (note: we have more than one delivery days for some areas i.e. Burnaby, Vancouver)

1. Vancouver,Burnaby,Richmond: Monday to Sunday Free home delivery for orders over $118 

 温哥华,本拿比,列志文: 周一到周日每天送货到家,满$118免运费

2. Coquitlam, Port Coquitlam, Pitt, Meadow, Maple Ridge: Tuesday and Thursday Free home delivery for orders over $118 

 高贵林(港),匹特草原,枫树岭:周二,四送货到家,满$118免运费

3. Surrey, Delta, Langey, Abbortsford: Tuesday, Friday Free home delivery for orders over $148 

 素里,三角州,兰利,阿博福斯特:周二,周五送货到家,满$148免运费

4. West/North Vancouver: Wednesday and Saturday Free home delivery for orders over $148 

 西/北温周三、周六送货到家,满$148免运费

5. Vancouver Island, includes Nanaimo, Victoria and between April 19 (Thursday) Free home delivery for orders over $198 

 温哥华岛:419日送货到家,满$198免运费

If your order meets this amount, you can choose free delivery for your area. Simple! 

FAQ

Q: What if my order does not total to $148 but I would still like home delivery?

A: We can deliver for $10! Just select the $10 delivery fee as your shipping option at checkout and we will deliver on the designated day for your area.

Q: When do I need to place my order to ensure I get my order on the designated delivery day?

A: In order to account for processing time, the delivery deadline is 12 PM the day before the scheduled delivery to your area.

i.e. For Friday’s delivery, orders need to be placed Thursday before noon (same applies for all weekdays + Saturday)

i.e. For Monday’s delivery, orders need to be placed Saturday before noon.

Q: What if I need to cancel my order?

A: Please inform us by 12pm the day before your delivery day (604-620-8990).

Q: I live in an apartment building, can you deliver?

A: As long as someone is home and available to open the front door, we can deliver!

Q: If I am not home can you leave my groceries on the doorstep?

A: For houses, we can leave your groceries at your door if you prefer. When filling out your contact details, write “Leave at door” beside your phone number.

*note: we cannot do this for apartments

Q: How do I know approximately what time of day my order will be arriving?

A: Our hours of delivery are between 10 AM and 10 PM. We will call 1 hour in advance to notify you that we are on our way. Otherwise please call customer service at 604-620-8990, if you have a special request.

Q: What if I miss my delivery?

A: Call us at 604-620-8990 to rearrange a re-delivery.

CANADA/USA SHIPPING

- All orders require 1-3 days of processing time 

- We currently only ship to Canada and continental US (excluding Alaska and Hawaii)

- Shipping fees are subject to change

Canadian Shipping & Handling Rates (2-7 Business Days)

Flat Shipping and Handling Rates: $19.99 CAD

Us Shipping Rates (5 - 8 Business Days)

Flat Shipping and Handling Rates: $39.99 CAD


RETURN/REFUND/EXCHANGE POLICY

100% satisfaction on every product we sell at Natureway Farm Market is our guarantee! We offer a 1 week return/refund/exchange policy for non-perishables and 3 days for perishables (dairy, meat, and produce).


RETURNs

To return your product, you can drop off or mail your product to:
Natureway Farm Market: #101-1050 Kingsway, Vancouver, BC. 9:00-19:30     OR 

Natureway Farm Market #9-1449 Prairie Ave, Port CoquitlamBC V3B 1S9CA

Drop off / shipping cost of returning item is on you and is non-refundable. However, the price of unsatisfied/ damaged goods will be refunded.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. After approval your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

If a product ordered is unavailable, we will refund the full price of the item ordered within 24 hours. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at order@natureway.ca