PICK
UP
Free pick up orders require 1- 48 hours
of processing time depending on the item’s immediate availability
and order size. We will send you ready for pick up email notice once your
order is ready! You can also call the related store (Vancouver: 604-620-8990;
Port Coquitlam: 604-468-4206) to inquire your order status! Our business hours are 9:30-19:00.
Pick up locations:
* FREE Local pick up (Natureway Farm Market: #101-1050
Kingsway, Vancouver, BC. 9:30-19:00, Seven days a week)
* FREE Local pick up (Natureway Farm Market: #9-1449
Prairie, Port Coquitlam, BC. 9:30-19:00, Seven days a week)
HOME DELIVERIES
Free home deliveries in the designated BC Lower
Mainland areas
1) Place your order online via credit card/paypal. Offline (pay in person, Ali/wechat pay, check) payment also avaiable.We can deliver everything in store- including water, canned goods and large jars!
2) Check which day we deliver to your area below and select your neighborhood’s day (note: we have more than one delivery days for some areas i.e. Burnaby, Vancouver)
1. Vancouver,Burnaby,Richmond: Monday to Sunday Free home delivery for orders over $118
温哥华，本拿比，列志文: 周一到周日每天送货到家，满$118免运费
2. Coquitlam, Port Coquitlam, Pitt, Meadow, Maple Ridge: Tuesday and Thursday Free home delivery for orders over $118
高贵林（港），匹特草原，枫树岭：周二，四送货到家，满$118免运费
3. Surrey, Delta, Langey, Abbortsford: Tuesday, Friday Free home delivery for orders over $148
素里，三角州，兰利，阿博福斯特：周二，周五送货到家，满$148免运费
4. West/North Vancouver: Wednesday and Saturday Free home delivery for orders over $148
西/北温周三、周六送货到家，满$148免运费
5. Vancouver Island, includes Nanaimo, Victoria and between： April 19 (Thursday) Free home delivery for orders over $198
温哥华岛：4月19日送货到家，满$198免运费
If your order meets this amount, you can choose free delivery for your area. Simple!
FAQ
Q: What if my order does not total to $148 but I would
still like home delivery?
A: We can deliver for $10! Just select the $10 delivery fee as your shipping option at checkout and we will deliver on the designated day for your area.
Q: When do I need to place my order to ensure I get my
order on the designated delivery day?
A: In order to account for
processing time, the delivery deadline is 12 PM the day before the scheduled
delivery to your area.
i.e. For Friday’s delivery,
orders need to be placed Thursday before noon (same applies for all weekdays +
Saturday)
i.e. For Monday’s delivery, orders need to be placed Saturday before noon.
Q: What if I need to cancel my order?
A: Please inform us by 12pm the day before your delivery day (604-620-8990).
Q: I live in an apartment building, can you deliver?
A: As long as someone is home and available to open the front door, we can deliver!
Q: If I am not home can you leave my groceries on the
doorstep?
A: For houses, we can leave
your groceries at your door if you prefer. When filling out your contact
details, write “Leave at door” beside your phone number.
*note: we cannot do this for apartments
Q: How do I know approximately what time of day my
order will be arriving?
A: Our hours of delivery are between 10 AM and 10 PM. We will call 1 hour in advance to notify you that we are on our way. Otherwise please call customer service at 604-620-8990, if you have a special request.
Q: What if I miss my delivery?
A: Call us at 604-620-8990 to
rearrange a re-delivery.
CANADA/USA SHIPPING
- All orders require 1-3 days of processing time
- We currently only ship to Canada and continental US (excluding Alaska and Hawaii)
- Shipping fees are subject to change
Canadian Shipping & Handling Rates (2-7 Business Days)
Flat Shipping and Handling Rates: $19.99 CAD
Us Shipping Rates (5 - 8 Business Days)
Flat Shipping and Handling Rates: $39.99 CAD
RETURN/REFUND/EXCHANGE
POLICY
100% satisfaction on every product we sell at Natureway Farm Market is our guarantee! We offer a 1 week return/refund/exchange policy for non-perishables and 3 days for perishables (dairy, meat, and produce).
RETURNs
To
return your product, you can drop off or mail your
product to:
Natureway Farm Market: #101-1050 Kingsway, Vancouver, BC. 9:00-19:30 OR
Natureway Farm Market #
Drop
off / shipping cost of
returning item is on you and is non-refundable. However, the price of
unsatisfied/ damaged goods will be refunded.
REFUNDS
Once
your return is received and inspected, we will send you an email to notify you
that we have received your returned item. After approval your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within 7 business days.
If a product ordered is unavailable, we will refund the full price of the item ordered within 24 hours.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at order@natureway.ca
